10 best alternatives to Intercom
Online chat platforms increasingly dominate the service space for virtual stores, often being their main channel of communication with customers. One of the most used customer support tools for these sites is Intercom, which allows free trials and counts with chat for sales, as well as automated messages and response models, among others. If for some reason the use of Intercom did not improve its online service, we separated 10 of the best alternatives to Intercom to test in your ecommerce!
With great compatibility among several ecommerce platforms, LiveChat is also one of the best alternatives to Intercom. Among its main features, we can highlight the possibility of sharing files, possibility to see the messages before the visitor even send them and also have a ticket system for attendance.Tip: LiveChat also has a FREE trial period of 30 days. Access the link to register and start using it!
With integration as one of the main advantages of ClickDesk, it is possible to serve your customers not only through online chat but also respond to messages sent by emails. In addition, it also allows you to serve visitors to your Fan Page on Facebook. That is, ClickDesk allows you to perform almost any type of service, except for the phone. Click on the link to know more about the service.
Software that allows you to customize your chat online in a simple way, Olark has reports that are generated and can be viewed in real time. It is also possible to check how your employees’ work routine is and integrate Olark with other platforms such as MailChimp and WordPress itself . Learn more about Olark through the link .
One of the few online chat services that allow you to adopt a free or paid plan with more functions. In the free edition, the Formilla limits the service to a maximum of 30 chats or emails, as well as allowing service only by the browser or software for Windows and Mac. In the paid version, the limitations are removed and you can also answer by mobile devices with Android or iOS. Click on the link to find out more about Formilla.
Finalizing the list we have SnapEngage, the best of alternatives to Intercom when it comes to answering messages sent by social networks. The platform is one of the few that offers integration not only with the media, but also managers like HootSuite . Check out the SnapEngage website to learn more about your online chat.
One of the best online chat solutions in terms of cost-effectiveness. With a $ 29.90 monthly plan for each operator, Jivochat can be used as a PC or Mac app, browsers, and even Android or iOS mobile devices.
It also allows you to install the chat for direct attendance in an application and presents several reports on the quantitative performance of your attendance team. All the conversations are recorded, allowing also to evaluate their service in a qualitative way.
Easy to learn even for users who are not experienced in online service, Happyfox also acts as an online chat and can be used to respond to requests made in Facebook Messenger. The platform can integrate with Google Analytics metrics and has compatibility with email marketing services such as MailChimp. Learn more about Happyfox on your page .
An exception to the alternatives to Intercom shown in this list, Smartsupp is a free online chat tool. On the other hand, it does not have many functions, if you stick to just the basics of allowing you to communicate with the visitors to your site. Go to the link to know how to use it.
Originally focused on email service, LiveAgent has a simpler online chat tool than the other alternatives to Intercom shown in the text. However, if you want a platform with more forms of service, it can be considered a better option.
Among the features, we highlight the integration with social media such as Facebook and the possibility of using GIFs in the answers. Learn more about LiveAgent by visiting the link .
10. Re: Amaze
Among the alternatives to Intercom, Re: Amaze is one of the most flexible. By allowing you to respond to messages through online chat on your site, conversations started on social networks and even SMS and emails, the platform encompasses everything in just one platform, also integrating other messaging software like Slack. Learn more about the Re: Amaze through the link .
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